VIA Legal
Drivers Passengers Cyclists Pedestrians FAQ

After an accident, what you need is someone who knows what to do next.

VIA Legal helps people injured in car accidents across Ontario understand their rights, access accident benefits, and pursue the compensation they're entitled to. With no upfront cost.

Licensed Paralegal · No win, no fee · English, Russian, Ukrainian, Armenian
Говорим по-русски
Naira Velumyan, Licensed Paralegal
Free initial consultation No fees unless you're compensated We usually reply the same business day
Start here

Two questions, and we'll tell you what matters for your situation

No name, no phone number. This takes about ten seconds.

QUESTION 1 OF 2
Where were you when the accident happened?
QUESTION 2 OF 2
When did it happen?
Why people trust Naira
"Before entering law, I trained as a psychotherapist supporting people recovering from trauma. That's the lens I bring to every case."
Naira Velumyan · Licensed Paralegal · PhD in Psychology
Free Consultation
Right now

If the accident just happened, do this first

Five steps that can help protect your claim, whatever your situation.

01
Collect evidence: take photos, and get contact details and statements from any witnesses
02
Call the police; if they don't attend, go to a Collision Reporting Centre
03
Notify your insurer of the accident as soon as possible.
04
Get medical attention, even if you feel fine
05
Contact us to understand your rights and next steps.

* Don't share more detail than necessary with anyone else, including the other driver's insurer.

See your exact deadlines below ↓
Your deadlines, calculated

Enter the date of your accident. We'll show you exactly what's due, and when.

These deadlines apply in Ontario whether or not you were at fault. This takes ten seconds. No name or phone number needed.

Day 7
-
Enter a date above
Tell your insurer you plan to make a claim
Missing this date usually doesn't end your claim, but you'll need a good reason for being late.
30 days after receiving your Accident Benefits package
We can't calculate this without knowing when your insurer sent the package
Submit your accident benefits application (called OCF-1). The 30-day period starts when your insurer sends you the form, not on the day of the accident.
Missing this date usually doesn't end your claim, but you'll need a good reason for being late.
2 years
-
Enter a date above
Last day you can start a lawsuit against the at-fault party for your injuries
This one is strict. Missing it may affect your right to sue.
This is a general guide based on standard Ontario deadlines, not legal advice for your specific case. Not knowing about a deadline is rarely accepted as a valid reason for missing it. Note: the 30-day OCF-1 deadline is not tied to the accident date. It starts only once your insurer sends you the application forms. Source: FSRA, Ontario's insurance regulator.
How we help

Everything the claim requires, off your plate

We handle the paperwork
Every form, every deadline, done for you.
We deal with the insurer
We negotiate with the insurer so you don't have to.
We fight unfair denials
If a claim is wrongly refused, we push back.
We keep you informed
Plain-language updates, no legal jargon.
We build your case properly
Medical records and evidence, organized from day one.
We work for your outcome
Focused, strategic, no wasted time.
The process

Three steps. No risk, no pressure.

01
Talk to us, it's free
A short call to understand your situation.
02
We tell you where you stand
Clearly, honestly, in plain language.
03
We handle it from there
You focus on your recovery.
Comparing your options

Talking to a few firms before you decide? Fair. Here's what's worth asking any of them.

These are fair questions to ask any firm, including us.

Will you charge me anything upfront?
No. We work on a contingency basis, so there is nothing to pay upfront or while we are working on your accident benefits claim.
How and when will I pay for your services?
You pay us a percentage only when we get you financial compensation, a one-time payment from the insurer. No win, no fee.
What's your license number with the Law Society of Ontario?
Naira's is P21370. You can look up any lawyer or paralegal in Ontario in seconds on the public register.
Can you see how they've helped people like you before you commit?
Ask for real client reviews. It's a fair thing to ask any firm before you decide.
Common questions

Answered plainly

What if I was at fault, or partly at fault?+
Ontario's no-fault system means you can still claim accident benefits regardless of who caused the crash.
How much compensation could I receive?+
It depends on your injuries, income loss, and the details of your accident. A July 2026 reform made some accident benefits optional, so your coverage matters too. We'll give you a realistic picture once we understand your situation. That's part of your free case review.
How long does a claim usually take?+
There is no standard timeline. It depends on your injuries, treatment, the benefits you need, and whether anything is disputed. We'll give you a realistic idea of what to expect once we understand your situation.
What if the insurance company has already contacted me?+
You're not required to give a detailed or recorded statement right away. It's worth talking to us before you respond.
What if I don't have any visible injuries?+
Psychological and soft-tissue injuries can also qualify for accident benefits, even when there are no visible physical injuries. Moreover, some injuries may not appear until days or even weeks after the accident.
Do I need permanent status to make a claim?+
No. In Ontario, you do not require permanent residency or citizenship to make a claim.
I don't speak English well. Can you still help me?+
Yes. We work with clients in English, Russian, Ukrainian and Armenian.
What will I have to pay you?+
We work on a contingency basis: we only get paid a percentage of what we recover for you. No win, no fee, nothing upfront.
More questions, answered →

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